1.Scope of Application
The following General Terms and Conditions apply to all orders in the
Highsnobiety Shop by consumers within the meaning of § 13 BGB (German Civil
Code).
Orders of commercial resellers are excluded.
2.Offers and conclusion of contract
(1)The presentation of the products
in our Store is not a legally binding offer, but a non-binding online
catalogue. By clicking the button “Buy now” you place a binding
order for the goods contained in the shopping basket. The confirmation of
the receipt of the order follows immediately after sending the order and
does not constitute an acceptance of the contract. The contract is only
concluded through our declaration or the dispatch of the goods.
(2)Notwithstanding the above, a
contract is concluded
–when paying with PayPal
at the time you have confirmed the payment order to PayPal.
–when paying by credit
card at the time the credit card is charged.
(3)Products in the shopping cart
are not reserved.
3.Registration
To place an order, you must create an account. We do not offer guest checkouts
4.Prices
(1)Depending on your location,
prices on our website are displayed in EURO (e.g European countries &
territories), GBP (e.g United Kingdom and UK territories), YEN (Japan) or
USD (e.g. USA, Canada).
(2)For customers based in the EU,
the prices are shown inclusive the applicable statutory value-added tax. For
customers based in the US, the prices shown on the product page are net
prices. Taxes may vary by shipping address and are calculated and displayed
during checkout. Please see section 7 for additional shipping costs.
(3)For orders with delivery within
the EU or to the USA, all applicable duties or custom-related charges are
included in the price and there are no additional costs due upon delivery
(DDP).
(4)Customs duties or fees may apply
to deliveries to other countries. These costs are not included in the price
and have to be borne by the customer upon delivery (DDU). We recommend you
contact your local customs authority to determine a landed cost price prior
to purchase completion.
5.Payment
(1)We accept payments by credit
card, Klarna or PayPal.
(2)Please note that your account or
credit card will usually be charged in your home currency and that some
credit card providers may charge a foreign currency fee.
(3)In cooperation with Klarna
(Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden) we offer the
following payment options. Please note that not all payment methods are
available in all countries and that Klarna’s terms and conditions may
differ from country to country:
–Direct Banking: Your
bank account will be debited immediately after placing the order.
Click here for the full terms and conditions for the countries where
this payment method is available:
Austria,
Finland,
Germany
&
Netherlands
–Pay Later – Invoice:
Payments must be made to Klarna within 14 days of receipt of the
goods. The invoice and the payment details will be sent by e-mail to
the customer. Click here for the full terms and conditions for the
countries where this payment method is available:
Austria,
Finland,
Germany
&
Netherlands,
UK
&
USA
–Installment: This
service allows you to pay for your purchase in fixed or flexible
monthly installments according to the conditions specified at the
checkout. Click here for the full terms and conditions for the
countries where this payment method is available and the Standard
European Consumer Credit Information:
Austria,
Finland,
Germany
&
Netherlands,
UK
&
USA.
If you choose Klarna’s payment services, we will transfer to
Klarna the data necessary for processing the payment and for an
identity and credit check (e.g. name, address, date of birth, phone
number). Klarna will carry out an identity and credit check to ensure
that the information provided is correct. If your creditworthiness is
not guaranteed, Klarna may refuse payment and refer you to other
payment methods. For more information on data processing by Klarna and
the privacy policy for the respective country, please click
here.
(4)We reserve the right to exclude
payment methods based on an internal fraud check. In this case we will
inform you immediately.
6.Right of Cancellation
Notwithstanding the statutory provisions, we shall be entitled to withdraw
from the contract without prior notice
–If an address verification
fails
–In case of fraudulent credit
card payments
–If shipping restrictions to
specific items apply Any payments already made will be refunded immediately.
–In the case of product
discrepancies, rendering an out of stock item/s, Any payments already made
will be refunded immediately.
7.Delivery Terms
(1)We ship with FedEx to the
delivery address stated by the customer. Delivery time, shipping costs and
minimum order value for free shipping depends on your location. The minimum
order value for free shipping is calculated on the basis of the total gross
price (for deliveries to the USA: on the basis of the price before taxes)
after discounts.
* Working days are Monday to Friday with the exception of public holidays in
Germany.
| Delivery to |
Shipping Costs |
Free Shipping from |
Delivery Time |
| EU Core |
EUR 5 |
EUR 100 |
2-6 working days* |
| EU Not Core |
EUR 10 |
EUR 150 |
2-6 working days* |
| UK |
GBP 5 |
GBP 100 |
2-6 working days* |
| USA |
USD 8 |
USD 180 |
2-6 working days* |
| Canada |
USD 15 |
USD 180 |
2-6 working days* |
You can find a full list of the locations we deliver to, as well as
information on delivery time, shipping costs and minimum order quantity for
free shipping
here.
If your country is not on the list, just email us at
shop@highsnobiety.com
and we will try to arrange a delivery.
(2)Please note that delivery of
individual products may be subject to restrictions in certain countries. If
a product you have ordered cannot be delivered to your country, we will
notify you immediately.
(3)In individual cases it may not
be possible to deliver a product to every country due to licensing
regulations. In this case, the respective country is not available in the
country option at checkout.
(4)We do not deliver to PO boxes or
Packstations.
8.Returns from within EU/EEA
Consumers with their usual residence in a member state of the European Union
(EU) or the European Economic Area (EEA) at the time the contract is concluded
are entitled to a right of withdrawal in accordance with the following
provisions:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days
without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third
party named by you who is not the carrier have taken possession of the last
goods. To exercise your right of withdrawal, you must inform us (Titel Media
GmbH, Genthinerstraße 32-34, 10785 Berlin, Germany, 00 49 (0) 30 235 908 500, shop@highsnobiety.com)
of your decision to withdraw from this contract by means of a clear
declaration (e.g. an e-mail or a letter sent by post). You may use the below model withdrawal form, but it is not obligatory. To comply with the
withdrawal period, it is sufficient if you send the notification of the
exercise of the right of withdrawal before the expiry of the withdrawal
period.
Following the Withdrawal
If you withdraw from this Agreement, we will refund to you all payments we
have received from you, excluding the shipping costs immediately and no
later than fourteen days from the date we receive notice of your withdrawal
from this Agreement. For this refund we will use the same means of payment
that you used for the original transaction unless expressly agreed otherwise
with you; in no event will you be charged for this refund. We may refuse to
refund until we have received the goods back or until you have provided
proof that you have returned the goods, whichever is earlier.
You must return the goods to us immediately and in any case within fourteen
days of the day on which you notify us of the revocation of this contract at
the latest. This period shall be deemed to have been met if you dispatch the
goods before the expiry of the fourteen day period. You only have to pay for
any loss in value of the goods if this loss in value is attributable to
handling them in a way that is not necessary to check their condition,
properties and functionality. The goods must be returned to the following
address:
Highsnobiety c/o Moodja UG Straße der Einheit 142-148 14612 Falkensee,
Germany.
You shall bear the direct costs of returning the goods.
Exclusion and Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of
goods which are not prefabricated and for the manufacture of which an
individual selection or destination by the consumer is decisive or which are
clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely in the case of contracts for the
delivery of goods if these were mixed inseparably with other goods after
delivery due to their nature.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To [here the trader’s name, geographical address and email address are to be inserted by the trader]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the
provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
9.Returns from outside EU/EEA
Customers with their usual residence in a country that is neither a member
of the EU nor of the EEA at the time the contract is concluded can return
the goods in accordance with the following provisions:
(1)The goods must not be used
and in their original packaging.
(2)The goods must be returned
within 14 days to the following address:
Highsnobiety c/o Moodja UG Straße der Einheit 142-148 14612 Falkensee,
Germany.
This period shall be deemed to have been met if you dispatch the goods
before the expiry of the fourteen day period.
(3)The return shipment is free of
charge if you use the return label provided by us. To get a return label,
simply send an e-mail to shop@highsnobiety.com. Please note that we do not
refund shipping costs if you choose a different shipping method.
(4)If the conditions for the
return are met, we will refund the purchase price you paid for the goods.
Otherwise, we will return the goods to you at your expense. The rights in
case of a defect remain unaffected.
10.Retention of Title
The delivered goods shall remain our property until complete payment.
11.Liability
(1)We shall only be liable for
damages resulting from an intentional or grossly negligent breach of duty.
In the event of simple negligence, we shall only be liable in the event of
injury to life, body, health or an essential contractual obligation.
Essential contractual obligations are those whose fulfillment is necessary
for the achievement of the objective of the contract or which enable the
performance of the contract in the first place.
(2)The above limitations of
liability shall also apply in favour of our legal representatives and
agents.
(3)The liability according to the
Product Liability Act remains unaffected.
12.Governing Law
(1)For consumers with their usual
place of residence in a member state of the European Union (EU) or the
European Economic Area (EEA) at the time the contract is concluded, German
law shall apply to the exclusion of the UN Convention on Contracts for the
International Sale of Goods (UNCITRAL/CISG).
(2)For consumers with a usual place
of residence in a country that is neither a member of the EU nor of the EEA,
German law shall apply to the exclusion of the UN Convention on Contracts
for the International Sale of Goods (UNCITRAL/CISG) and the provisions on
the Right of Withdrawal (§ 312g BGB).
(3)Irrespective of this choice of
law, consumers shall always be subject to the mandatory consumer protection
law of the country in which they have their usual place of residence at the
time the contract is concluded.
13.Final Provisions
(1)The contract is concluded in
English. You can access the General Terms and Conditions at any time
here. You can view your past orders in your account.
(2)We are not obligated or willing
to participate in any alternative dispute resolution.